Please read these Terms carefully. Access to, and use of Plumbline Limited products ("Products"), Plumbline services ("Services"), Plumbline policy ("Policy") and the Plumbline website https://plumbline.au/ ("Website"), including any of its content, is conditional on your agreement to these Terms. You must read, agree with, and accept all the terms and conditions contained in these Terms. By creating an account, or by using or visiting our Website, you are bound to these Terms and indicate your continued acceptance of them.

1.1 These Terms apply to the provision of Products from Plumbline to Trade Customers.
1.2 These Terms incorporate Plumbline’s Privacy Policy and are to be read in conjunction with the Warranties. By placing an Order, you agree to be legally bound by these Terms, including the Privacy Policy and Warranties.
1.3 To the extent these Terms conflict with a separate written agreement you have in place with Plumbline, then provided such agreement is signed by an authorised representative of Plumbline, the terms of the separate written agreement shall prevail.
1.4 Plumbline reserves the right to amend these Terms from time to time by publishing an amended version on the Website. Amended Terms will apply to all Orders made following the publication of the amended Terms.
1.5 In these Terms we have used "we", "us" and "our" to refer to Plumbline and "you" to refer to the Customer.

2.1 Any Order or other document issued by you that purports to order Products will be deemed to be an offer to purchase those Products pursuant to these Terms.
2.2 Once an Order is accepted and approved by Plumbline, it will be deemed to form a legally binding Contract between Plumbline and the Trade Customer.
2.3 An order shall not be deemed to have been accepted and/or approved unless and until Plumbline expressly communicates such acceptance or, if earlier, delivers the Products to you.
2.4 Orders placed for indent or special-order Products (as indicated on the order confirmation) cannot be cancelled after five business days.
2.5 The design and specifications of the Products are subject to change without notice, except that no changes shall apply in respect of accepted Orders.

3.1 Prices are shown on any Plumbline quotation, or as listed on our pricing portal, price file, website or current product catalogue. Prices shown on our quotations, pricing portal or price file exclude GST (10%) unless otherwise stated and prices shown on our website and product catalogues include GST (10%) unless otherwise stated.
3.2 Prices are subject to change at any time without notice, except that no change in price shall apply in respect of an Order that has already been accepted.
3.3 You must pay for Products prior to Delivery unless we have agreed to supply the Products to you on credit. We are under no obligation to supply Products to you on credit. If we agree to provide Products on credit, you agree to pay our invoice(s) by the 20th day of the month following the month in which the Products are dispatched to you, unless we agree otherwise in writing.
3.4 We may notify you at any time that we are going to stop supplying Goods to you on credit. This shall be without prejudice to your obligation to pay amounts outstanding.
3.5 All payments shall be made in cleared funds without withholdings, set-off or deduction. We may apportion payments received by us to amounts you owe us as we see fit.
3.6 Payments made by credit card (Visa or Mastercard) may attract a transaction fee of up to 2.0%, which reflects our cost of acceptance. This fee will be disclosed at the time of payment.

4.1 Delivery charges payable by the Trade Customer (if any) will depend on the Products ordered and the relevant destination and will be specified in the Contract.
4.2 Plumbline will make every reasonable effort to meet the quoted or estimated date for Delivery, however, quoted or estimated Delivery dates are indicative only. Plumbline will not be liable to you for any loss or damage arising from any delays in Delivery.
4.3 Some products are indented or manufactured to order, therefore lead times apply. We strongly recommend you inquire as to product availability at time of quoting or placing orders. Orders for these products should be placed well in advance of your required delivery date.
4.4 Any claim for loss or damage or for Products not complying with the specifications or Order which are apparent on inspection must be made by submitting an application through the Returns / Freight Damages form located on the Website within 24 hours of Delivery. Any such claim must set out the full particulars of the alleged loss or damage. If no claim is made within the timeframe specified in this clause, you will be deemed to have accepted the Products.
4.5 If Products are stored by us at your request or for a period exceeding 60 days, a storage fee of 1% of the order value will be charged per month. Unless agreed in writing, payment of storage fees is required before dispatch of your order.

5.1 Plumbline shall retain title to all Products until such time as Plumbline has received payment in full.
5.2 Risk in all Products will pass to you when the Products are Delivered.
5.3 You must insure all Products in your possession which have not been paid for in full, for their full purchase price and provide Plumbline with evidence of such insurance at the point of Delivery.
5.4 Unless otherwise agreed in writing, Plumbline is under no obligation to insure the Products at any time but may choose to do so at its sole discretion.

6.1 If you change your mind in relation to Products, Plumbline may (at its sole discretion) allow the Products to be returned and provide you with a refund, credit note, or exchange. Change-of-mind returns are offered as a goodwill gesture and are subject to the conditions outlined in this section. These do not affect your rights under Australian Consumer Law.
6.2 Products can only be returned within 60 days of receiving your order. Anything outside of this will be considered on a case-by-case basis depending on product classification & age.
6.3 Non-Returnable Products (for change-of-mind returns only):
• Special order, indent, run-out, outlet and ex-display products.
• All Vanities, Mirror Cabinets and Wall Towers.
• Washbasins with more than 1 taphole drilled.
• Tapware and accessories in organic finishes. This includes Brushed Brass Organic, Aged Brass Organic, Raw Brass Organic, Natural/Polished Brass Organic and Brushed Copper Organic.
• Project or bulk quantity orders. Generally, this applies to quantities of 10 items or more of one item, or for mixed quantities of high-value items that have been imported or manufactured especially for a residential or commercial project.
• Any product that is not in its original packaging and condition, or that’s been used, installed or attempted to be installed. This includes inner packaging, installation instructions, templates, mounting bolts etc. This packaging requirement does not apply to faulty goods under Australian Consumer Law.
6.4 Freight and storage costs are non-refundable.
6.5 A return fee will be charged for all returns to cover freight and distribution centre costs. This is calculated based on the product size, weight and location of the pickup address and is calculated on our online returns form.
6.6 If the product is being returned due to it being incorrectly supplied, faulty, or freight damaged, no return fee will apply and Plumbline will arrange the return freight. Freight claims must be reported to Plumbline within 24 hours of the item being received.
6.7 All return applications need to be entered in our online returns form and require approval from Plumbline before goods can be sent back to our distribution centre. You will be notified as soon as possible if your return application is not approved.
6.8 Credits/refunds are processed after we have received and inspected the returned goods.

7.1 You will be in default if:
• you fail to pay an amount due under these Terms by the due date;
• you commit a breach of any of your obligations under these Terms or the terms of any other contract you have entered, or enter, with Plumbline;
• you become insolvent, are wound up, have a receiver appointed, enter into any composition or arrangement with your creditors, do any act which would render you liable to be placed in liquidation or have a receiver appointed over your property, commit an act of bankruptcy, cease to be of full legal capacity, or die;
• Products we have retained title to are at risk (as defined in the PPSA); or
• an event or a series of events (whether related or not) occurs which, in our opinion, may cause a material adverse change in your ability to meet your obligations to us.
7.2 If you are in default then we may, at our option, do any one or more of the following:
• charge default interest at 3% per annum above our principal bank's commercial overdraft rate on any late payments (before and after judgment) calculated on a daily basis from the due date until payment is received;
• require you to remedy the default in the manner and within the period that we tell you;
• require you to pay to us all amounts you owe us immediately;
• suspend or terminate your account with us;
• enforce any security interest created by these Terms;
• reclaim the Products in your possession or under your control and may enter premises where we believe the Products are stored or held to do so; and
• exercise any rights we have under these Terms or otherwise at law.
7.3 Expenses incurred by us in attempting to recover from you any payment due (including without limitation collection charges, legal expenses on a solicitor client basis and commissions) are payable by you on demand by us.
7.4 We will not be liable to you for any costs or losses you incur as the result of Plumbline exercising any of our rights under this clause.

8.1 For the purpose of this clause, capitalised terms have the meanings given to them in the Personal Property Securities Act 2009 (Cth) (“PPSA”).
8.2 Plumbline’s interest in the Products arising from retention of title is a Security Interest under the PPSA and may be registered on the Personal Property Securities Register (PPSR).
8.3 You agree to do all things necessary to enable Plumbline to register and maintain a perfected Purchase Money Security Interest (PMSI) in the Products and their proceeds.
8.4 To the extent permitted by Section 115(1) and 115(7) of the PPSA, the following provisions do not apply: Sections 95, 118, 121(4), 125, 130, 132(3)(d), 132(4), 142, and 143.
8.5 You waive your right to receive any notice under the PPSA, including a Verification Statement under Section 157.
8.6 If Plumbline exercises a right, power or remedy in connection with its Security Interest, that exercise is taken not to be under the PPSA unless Plumbline states otherwise.
8.7 You must not grant any other Security Interest or lien over Products in which Plumbline has a registered interest.
8.8 Where Products become affixed to land, you agree they remain chattels and Plumbline may sever and reclaim them.
8.9 Failure to register the Security Interest may result in loss of priority or enforceability under the PPSA.
• The Australian Consumer Law (ACL), including consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth), will not apply to the supply of the Products or associated services, where the Customer is acquiring the Products in trade and the Products are not of a kind ordinarily acquired for personal, domestic or household use or consumption.
• You agree that it is fair and reasonable that this clause applies.

9.1 In relation to Products supplied by us to you, we only provide those Warranties listed on the ‘Warranty Information’ page of our Website, as updated from time to time.
9.2 To the maximum extent permitted by law, we give no other warranties in respect of the Products (express or implied).
9.3 The Warranties are provided subject to the relevant limitations set out on our Website. To the extent that any limitations apply or a claim is made after the expiry of the relevant warranty period, claims will be invalid.
9.4 Our obligation under the Warranties is limited (at our sole discretion) to replacing that part of the Product that is defective, repairing the defect in the Product or refunding the price you paid for the defective Product.
9.5 We may (at our sole discretion) cover the cost of removal and reinstallation costs. We will not cover these costs if the defect in the Product should have been obvious prior to installation and the Product was installed despite the existence of the defect.
9.6 Any measurement and representation of the colour of the Product given by us is approximate only. You are responsible for measuring and examining the Product before purchase and installation.
9.7 Products returned to us in connection with a claim under a Warranty will be accepted for consideration subject to the condition that, should the claim be rejected, all costs incurred including transport to and from our premises and the costs of inspection will be to your account.
9.8 You represent to us that you are acquiring the Product in ‘trade’, and that you are acquiring the Product for resupply in trade.
9.9 To the fullest extent permitted by law:
• the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth) will not apply to the supply of the Products or associated services;
• Sections 9, 12A, 13, and 14(1) of the Fair-Trading Act 1986 will not apply to the supply of, or offer to supply, the Products or associated services or otherwise in connection with the relationship between the parties established by these Terms;
• You consider that it is fair and reasonable that we are both bound by clause 9.9.
9.10 By submitting an Order or otherwise ordering Products, you confirm that you have satisfied yourself that the Products will be fit for the purposes for which you require the Products, and that you are not relying on any statement or representation by or on behalf of us in connection with your decision to order the Products.
9.11 If a Service Request or Warranty claim is submitted and a service agent is sent out under the direction of Plumbline to rectify the issue and it’s determined that the issue reported was either not a Plumbline product or that it was caused by or resulted from a Plumbline product, a service call-out fee will be charged to the person or company who submitted the service request. The call-out charge is $125 plus GST (10%) (including 1st hour) and $80 plus GST (10%) per hour thereafter, excluding any parts or other costs incurred.
9.12 Nothing in this section limits your rights under the Australian Consumer Law where those rights cannot be excluded, modified, or restricted.

10.1 Except as expressly provided in clause 9 or otherwise agreed in writing by an authorised representative of Plumbline, we are not liable for any loss, damage, or liability of any kind (including indirect, consequential, or special loss, loss of profit, or business interruption), whether arising in contract, tort (including negligence), equity, statute, or otherwise, and whether suffered by you or any other person, in connection with the Products or services we supply — except where such loss results from our gross negligence or wilful misconduct.
10.2 If we are found liable to you for any reason, including breach of these Terms, our total liability is limited to the amount paid by you for the Products that gave rise to the claim.

11.1 We will not be liable for delay or failure to perform our obligations under these Terms if the cause of delay or failure is any event or circumstance beyond our reasonable control (Force Majeure Event), including:
• fire, flood, explosion, earthquake, storm or other natural disaster.
• civil commotion, hostilities (whether war is declared or not), sabotage, an act of terrorism, chemical or biological contamination.
• the acts of any public authority or imposition of any government sanction, embargo or similar action;
• strikes, industrial action and other labour disputes (including of Plumbline or its suppliers); or
• supply chain issues caused by or arising from pandemics, epidemics, infectious disease outbreaks or other multinational health issues, including COVID-19, preventing or impeding the free carriage of goods and/or the free movement of people.
11.2 If a Force Majeure Event occurs which we consider will substantially delay or prevent us from delivering the Products in accordance with these Terms:
• we will use reasonable endeavours to notify you; and
• we may (by written notice to you):
· delay Delivery of the Products until a reasonable time after the cause of the delay ceases to exist; or
· terminate the Contract where we reasonably believe that we will be unable to perform, or will be delayed in performing for a period of more than 60 days, our obligations under the Contract; and
· you agree that you have no claim against us arising from such deferment of Delivery or termination.

12.1 If any Products are to be supplied to your design, you warrant that the manufacture and supply of such Products by us will not infringe any third party's intellectual property rights and you agree to indemnify us and hold us harmless against any loss, liability, costs or expenses that may arise in the event of any claim being made that the supply of such Products infringes any intellectual property rights of any other person.
12.2 If we commission the design of a unique Product, we will remain the exclusive owner everywhere in the world of all intellectual property rights and interests in that design and Product.
12.3 This clause 12 shall continue in force as between us and you notwithstanding the termination of these Terms or the delivery of the products.

13.1 Products supplied by Plumbline for display, promotional, or demonstration purposes remain the property of Plumbline at all times, unless and until a written agreement for purchase is executed and full payment is received.
13.2 The Customer agrees to:
Hold such products as bailee;
Keep them clearly identified as Plumbline’s property;
Not sell, lease, or otherwise dispose of them without prior written consent.
13.3 Plumbline retains a Security Interest in these products under the PPSA and may register this interest on the PPSR. The Customer agrees to assist Plumbline in perfecting and maintaining this interest.
13.4 Risk in the display products passes to the Customer upon delivery. The Customer is responsible for any loss, damage, or theft and must maintain adequate insurance.
13.5 Plumbline may repossess display products at any time if not returned or paid for as agreed, and the Customer indemnifies Plumbline for any associated costs.

14.1 Nothing in this clause prevents either party from taking immediate steps to seek any equitable relief before the Australian Courts.
14.2 The place of mediation shall be Melbourne, Australia.
14.3 The guidelines to govern the mediation shall be set by the parties but failing agreement within two working days after the appointment of the mediator, any party may request the mediator set the guidelines which shall govern the mediation.
14.4 Failing agreement by the parties as to appointment of a mediator or the fee for the mediation within two working days of reference to mediation, the mediator will be selected and his/her fee determined by the President for the time being of the ADC or his/her nominee.
14.5 The mediation must be conducted by a mediator and at a fee agreed by the parties.
14.6 If a claim or dispute cannot be resolved within a reasonable period pursuant to clause 13.1, either party may refer the dispute to mediation in accordance with the Mediation Guidelines of the Australian Disputes Centre (ADC), or any other mediation agreement agreed by the parties and the mediator.
14.7 Any claim or dispute arising under these Terms shall be resolved between us and you in good faith.

15.1 Any notice may be given by phone, in person, posted, or sent by email to you or where you are a company, to any of your directors.
15.2 You must pay our costs (including legal costs, as between solicitor and client) of and incidental to the enforcement or attempted enforcement of our rights, remedies and powers under these Terms.
15.3 You shall not transfer or assign your rights, powers or obligations under these Terms without our prior written consent.
15.4 No failure or delay by us in insisting upon the strict performance of these Terms or exercising any right under these Terms will operate as a waiver of those matters.
15.5 The rule of construction known as the contra proferentem rule does not apply to these Terms.
15.6 If any provision of these Terms is held to be unenforceable, illegal or invalid by any court, mediator or tribunal:
• the enforceability, legality or validity of the remainder of the Terms will not be affected and will remain in full force and effect; and
• the parties will co-operate to ensure that the spirit and intention of these Terms is carried out as far as is reasonably possible; and
• the parties will, if necessary, amend these Terms accordingly.

In these Terms, unless the context requires otherwise:

16.1 Consumer means, in respect of an Australian customer, a ‘consumer’ as defined by the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth).
16.2 Contract means a legally binding contract for the sale and purchase of Products, between Plumbline and the Trade Customer.
16.3 Delivery means the earlier of the despatch of the Products from our premises or the time at which Products are collected from our premises. If you indicate to us that you will fail or refuse to take or accept delivery, then the Products are deemed to have been delivered when we are willing to deliver them.
16.4 Order means an order for Products from Plumbline.
16.5 Plumbline means Plumbline Australia Pty Ltd, an Australian company, ACN number 680 125 884.
16.6 PPSA means the Personal Property Securities Act 2009 (Cth) (Australia).
16.7 Privacy Policy means Plumbline’s privacy policy contained on our Website.
16.8 Products means goods and associated services provided by Plumbline in accordance with these Terms.
16.9 Terms means these terms and conditions.
16.10 Trade Customer means a customer who is not a Consumer.
16.11 Warranties means the residential and commercial warranty documents located on the Website.
16.12 Website means the Plumbline website hosted at https://plumbline.au.

 

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Last updated October 2025